maintenance and vendor FAQs

We understand the importance of maintaining strong relationships with the vendors that take care of your buildings. For that reason Halstead has partnered with AvidXChange to help streamline invoice processing and to facilitate payments to vendors.

What’s the fastest way for building vendors to request payments?

.;Vendors can send invoices electronically directly to Avid. Invoices should be emailed to APinvoicesNY@AvidBill.com, must follow the below criteria, and:

  • Must be in PDF format, under 5MB;
  • One invoice per PDF
  • Invoice must include the Property Name and Address;
  • Vendor name and remittance address
What payment methods does Avid offer to vendors?

When vendors create an account with Avid, they may choose their preferred method of payment:

Virtual Credit Card (VCC) – the VCC is a single use, prefunded, MasterCard. The card is limited to the exact payment amount that is owed.
AvidPay Direct – If a vendor does not have a merchant account and is still receiving paper checks, this method allows funds to be delivered via direct deposit to the vendor’s bank account.
Paper Checks – AvidXchange can also provide a paper check by mail.

Who should vendors contact with questions?

For invoice specific questions, please contact AcctsPay@TerraHoldings.com

For questions regarding your Avid supplier profile and/or payment methods accepted by your company, please contact Supplier@AvidXChange.com