FAQ Page

As part of Halstead Management’s continued commitment to deliver the highest level of service to our buildings, we have retained Domecile to help streamline and accelerate the submission and review of purchase, lease, and loan applications.

Applications which require Board review are accessible through a hyperlink sent to you by email which will direct you to a secure, user-friendly interface viewable on your desktop, laptop, and portable devices.

The Domecile portal helps to accelerate the application process. Attorneys and lenders can obtain immediate access to due diligence documents, such as audited financial statements, offering plans and standard questionnaire information. The system also tracks, monitors, and reports the status of each submission to you and your transfer agent.

Here is the current NYS legislation regarding Conflict of Interest Law – NY Business Corporation Law, Section 727.

Here is the latest information from NYC about the registration of a Multiple Dwelling Building.

Here is the latest information regarding Smoking Policy Requirements for both Condominiums and Cooperative properties.  

Here is the latest information regarding NYC's window guard requirements.

When you are purchasing or refinancing an apartment in a condominium or cooperative, your mortgage lender will likely require proof of insurance from the building, or the master policy. If your lender is requesting proof of insurance for your building, please have them complete the following form.

The building will have insurance that typically covers the structure itself as well as the common areas. However, this insurance usually will not cover the inside of your apartment. If you own an apartment in a condominium or cooperative, your building likely has specific requirements for the type of insurance you are required to keep for your apartment. Check your Offering Plan or your House Rules for the policies and policy limits that your building requires.

Any questions concerning your bill should be directed to the Accounts Receivable contact designated at the bottom of your monthly statement for “Billing Inquiries.”

Should you require any assistance with your ClickPay account, they can be reached at (800) 533-7901 or support@ClickPay.com.

Please send an email request by clicking here and submitting an Update Mailing Address request form.

We will need your name, building address, apartment number and updated mailing address in order to allow your designated Accounts Receivable contact to make the change.

If there has been a change in your residency status and you no longer wish to claim your NYC Condo and Co-op Tax Abatement, please complete, and submit this form directly to the Department of Finance:

The prevailing wage affidavit must be filed for properties that have 30 or more dwelling units and an average assessed unit value of more than $60,000, or that have less than 30 dwelling units and an average assessed unit value of more than $100,000. The prevailing wage affidavit certifies that all building service employees currently employed or to be employed at the property receive the applicable wage for the duration of the property’s tax abatement. Coops and Condos that decide not to file a prevailing wage affidavit for the upcoming tax year then forfeit the tax abatement.  Click here to read the full amendment.

When vendors create an account with Avid, they may choose their preferred method of payment:

Virtual Credit Card (VCC) – the VCC is a single use, prefunded, MasterCard. The card is limited to the exact payment amount that is owed.
AvidPay Direct – If a vendor does not have a merchant account and is still receiving paper checks, this method allows funds to be delivered via direct deposit to the vendor's bank account.
Paper Checks – AvidXchange can also provide a paper check by mail.

For invoice specific questions, please contact AcctsPay@TerraHoldings.com.

For questions regarding your Avid supplier profile and/or payment methods accepted by your company, please contact Supplier@AvidXChange.com.